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We Would Love To Hear From You

Compliments

Words have be powerful: especially when you’re complimenting someone a job well done or service provided. If you would like to compliment a member of staff or the entire Shine team, we would love to hear from you. Let us know how our team has made a difference in your life. 

Other Feedback

We want our services to be memorable for all the right reasons. If you have other feedback, you would like to provide we welcome and encourage this. All feedback is confidential and will ensure continuation of a quality service for all participants with a focus on attention to detail and above all client satisfaction. 

 
Provide Feedback

Other ways to give feedback

You have a choice on how you wish your voice to be heard. We strive for excellence and your voice enables Shine to strengthen our knowledge. 

  • Feedback received and sent to the responsible person and direct internally acknowledgement – the conversation have been started. 
  • Once we receive feedback we will send through to the responsible person
  • Answers – the person responsible will be in contact to gain  clarification
  • Action – internal investigation will begin
  • Apology and review of processes

If the complaint cannot be resolved immediately please allow us up to 5 business days for the mater to be investigated by the Director.

Shine participants on camp

Who Can Help?

An advocate can help you: 
  • Make a complaint
  • Understand your options and rights
  • Talk to other organisations and support services

There are many organisations that you can contact for support and advocacy please reach out to one of the below links for more.

Queensland 
Queenslanders With Disability Network (qdn.org.au)
NSW 
Disability Advocacy NSW (da.org.au) 
Your Rights
When complaints cannot be resolved internally, the complainant may be referred to the following:
  • NDIS Quality and Safeguards Commission Phone: 1800 035 544 (free call from landlines) or TTY 133 677 National Relay Service and ask for 1800 035 544. Interpreters can be arranged.
  • A NDIS Complaint Contact Form can be completed online at business.gov.au
Our SIL Vacancies

Cooroy

1:3 Ratio 1 vacancy available all male home. This modern home features spacious open plan living lounge / kitchen and dining area with 4 bedrooms spaced around the house. With a large back yard there is plenty of space for outdoor activities. Please apply for an expression of interest

Cooroy

1:3 Ratio 1 vacancy available all male home. This modern home features spacious open plan living lounge / kitchen and dining area with 4 bedrooms spaced around the house. With a large back yard there is plenty of space for outdoor activities. Please apply for an expression of interest
About Us

As an all-ability service provider, Shine SC is a registered NDIS provider in QLD & NSW that focuses on individuality and strives towards an inclusive society. 

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Shine Social and Communities acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community in which we live and work. We also pay our respect to their Elders past, present and emerging, extending that respect to all Aboriginal and Torres Strait Islander peoples today.